---------------------------------------------------------------
|
| How do I place an
order? |
You can place an order over the phone by calling
1-800-268-3716
, online at www.petsupplyhouse.com
or at our store located at
666 Woolwich St.
in
Guelph
,
Ontario
.
Back to top |
|
|
| How
can I receive a Pet Supply House catalogue? |
Please call us at
1-800-268-3716
or email us at
Back to top |
|
|
| What are
the hours at the order desk? |
Our phones are open from
9:00 am
to
5:30 pm
(EST) Monday to Friday and
10:00 am
to
4:00 pm
(EST) on Saturdays.
Back to top |
|
|
| What
is the number for your store in
Guelph
? |
The phone number for our store in
Guelph
is 519-821-PETS (7387).
Back to top |
|
| What is
the benefit of ordering online? |
We offer a 5% discount off all regular priced items if you place your
order online. You can place an
order on our website at your convenience 24 hours a day, 7 days a week.
Back
to top |
|
| Why
doesn’t the 5% discount appear after I’ve completed my web order? |
The 5% discount will show up on your final invoice when your order has
been shipped.
Back to top |
|
| What
methods of payment do you accept? |
We accept Visa, Mastercard, and American Express.
You can also send us a personal cheque or money order.
Back to top |
|
| What is your return
policy? |
For most items, you have 30 days to return it.
For items such as clippers, blades, scissors and electrical
products there is only a 14 day return period.
If you’d like to send it back, please give us a call for a return
authorization and any other info you may need.
Please inspect each item immediately upon receipt in case of
damage or defect.
Back to top |
|
| Do you
match competitor’s prices? |
We can match any Canadian competitor’s prices plus an additional 2%.
Back to top |
|
| How are
shipping charges calculated? |
Shipping charges are calculated in our warehouse based on the weight,
dimensions of the box, and distance traveled.
Back to top |
|
| How
long does it take to receive my order? |
We try to ship each order within 2 business days that it has been
placed. After it’s been
shipped, delivery times vary depending on the distance and delivery
method.
Back to top |
|
| What are my
shipping options? |
We ship with Canada Post or Purolator to ship the orders, however if
you’d like to request a different courier, we can try to make alternate
arrangements.
Back to top |
|
| What is the rush fee? |
If you need your order in a hurry, we can add the $7.00 rush fee.
If your order is placed by
noon
eastern time, we can ship it the same day that you placed the order.
Please note that shipping time will vary depending on the
distance your order is being shipped.
Back to top |
|
| Do
you offer free shipping if my order is over a certain amount? |
Yes, if your order totals more than $1500 before taxes, we’ll pay for
the shipping for all items except for the ones marked “
FOB
”. If your order totals more
than $750 before taxes, we’ll pay for half the shipping cost, excluding
“
FOB
” items.
Back to top |
|
| What does “
FOB
” refer to? |
Any item marked “
FOB
” is too large to ship with Canada Post and must be sent with Purolator.
Because of the size, the shipping will be more expensive than
normal as well.
Back to top |
|
| I’ve
received my order but it has been damaged during delivery, what should I
do? |
If you notice any damage to your order (even if the box appears to be
damaged on the outside) refuse the delivery and notify us as soon as
possible.
Back
to top |
|
| How can I track my
order? |
Each order is assigned a tracking number after it has been shipped.
Please give us a call if you’d like this number.
If you are waiting on a backordered item, feel free to give us a
call anytime to check on its progress.
Back to top |
|
| Do you ship to the
U.S.
? |
Unfortunately, we do not ship outside
Canada
.
Back to top |
|
| Can
you sharpen my scissors and clipper blades? |
Yes, it costs $12.95 per scissor and $7.95 per clipper blade.
If you send 8 or more scissors or blades we offer free return
shipping. The turnaround time
is usually 1-2 weeks.
Back
to top |
|
| Do you offer a
repair service? |
Yes, if your dryer or clipper is in need of repair, we can repair
them for you. Prices vary
depending on the extent of the damage/repair needed and parts that may
need replacing.
Back
to top |
